thrill Privacy Policy – How We Handle Your Personal Data

This Privacy Policy applies to all individuals who access, register on, or use the thrill platform at thrill.vu, including through the thrill mobile app. It covers personal data collected during the registration process, during active platform use, and during any support interactions you have with the thrill team.

thrill is a platform intended for use by players in the Philippines who are aged 21 years and above. If you access thrill from outside the Philippines, please note that the platform is not intended for use in other jurisdictions and thrill cannot be responsible for any issues arising from access in unsupported markets.

By registering and using thrill, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not create an account or use the platform.

thrill collects personal data in the following categories depending on how you interact with the platform:

thrill uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the thrill platform.
• Transaction processing: To facilitate deposits and withdrawals in PHP through Philippine banking and e-wallet channels, and to maintain accurate transaction records.
• Identity and age verification (KYC): To confirm that you meet the eligibility requirements, including the 21-year age minimum, before processing withdrawal requests.
• Platform security: To detect and prevent fraud, money laundering, account takeover attempts, and other prohibited activities on the platform.
• Responsible gaming: To monitor account activity patterns that may indicate problem gambling behaviour and to apply any self-exclusion arrangements you have requested.
• Customer support: To respond to your queries, resolve complaints, and manage any disputes you raise through the thrill support channel.
• Legal and compliance obligations: To retain records as required under applicable Philippine law and relevant financial regulations.
• Marketing communications (with your consent): To send promotional updates about thrill, where you have not opted out of such communications.

thrill does not use your personal data for automated decision-making that produces significant legal effects without a human review component.

thrill does not sell your personal data to third parties. Data is shared only in the following limited and necessary circumstances:

• Payment processors: Your name and relevant payment details are shared with the Philippine banking or e-wallet service you use to deposit or withdraw funds. These providers handle your data under their own privacy policies and applicable financial regulations.
• Identity verification providers: Your government ID and identity documents may be shared with a third-party KYC verification service to confirm your identity and age. These providers are bound by confidentiality obligations.
• Technical service providers: Platform infrastructure, hosting, and security providers may have access to your data as part of operating the platform, subject to data processing agreements.
• Legal and regulatory requirements: thrill may disclose your personal data to law enforcement, courts, or regulatory authorities where required by applicable Philippine law or a valid legal order.
• Business transfers: If thrill undergoes a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to the same level of data protection.

thrill applies the following technical and organisational measures to protect your personal data:

• SSL/TLS encryption is applied to all data transmitted between your device and the thrill platform, whether you access via browser or the thrill app.
• OTP (one-time password) verification is required for account logins and withdrawal requests to prevent unauthorised access to your account and funds.
• Access controls limit access to your personal data within thrill to staff members who require it for their specific operational role.
• Secure data storage practices are applied to personal data held on thrill's servers, with regular security reviews.

While thrill takes these measures seriously, no online system can guarantee absolute security. You are also responsible for maintaining the security of your own login credentials and OTP codes. Do not share your password or OTP with anyone, including people claiming to be thrill staff — thrill staff will never ask for your password.

If you suspect that your thrill account has been accessed without your authorisation, contact support immediately at [email protected] so the account can be secured.

thrill uses cookies and similar technologies to operate the platform, maintain your session when you are logged in, and understand how the platform is being used. The types of cookies used include:

• Essential cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled without preventing platform access.
• Functional cookies: Used to remember your preferences, such as language settings and game lobby filters.
• Analytics cookies: Used to understand how players navigate the platform so thrill can improve the user experience. Analytics data is aggregated and does not identify individual players by name.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using the platform normally. Disabling analytics cookies will not affect your ability to use the platform.

thrill retains personal data for the following periods, after which it is securely deleted or anonymised:

• Active account data — retained for the duration of your account plus a defined period after account closure, as required by applicable Philippine financial and anti-money-laundering regulations.
• Transaction records — retained for the period required under applicable law for financial record-keeping purposes.
• KYC documents — retained in line with identity verification and financial compliance requirements under Philippine law.
• Support communications — retained for a reasonable period to allow for follow-up and dispute resolution.
• Marketing consent records — retained for as long as the consent is active or until an opt-out is recorded.

If you close your thrill account, thrill will continue to hold certain data where required by law. Data that is no longer needed and is not subject to a legal retention requirement will be deleted or anonymised.

As a player in the Philippines, you have the following rights regarding the personal data thrill holds about you. To exercise any of these rights, contact the thrill support team at [email protected] with the subject line "Data Request".

thrill may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When changes are made, the "last updated" date at the top of this page will be revised.

For material changes that significantly affect how your data is handled, thrill will endeavour to notify registered players through the platform or by email in advance of the change taking effect. Your continued use of the platform after a policy update constitutes your acceptance of the revised Privacy Policy.

It is your responsibility to check this page periodically for updates. If you have concerns about any change to this policy, contact support at [email protected] before continuing to use the platform.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related complaint, contact the thrill support team using the details below:

thrill will acknowledge privacy-related contacts within 5 business days and aim to provide a substantive response or resolution within a reasonable period. If you are not satisfied with the response from thrill, you may raise the matter with the relevant data protection authority in the Philippines.